topic Re: forgot to use referrals code in Get Support

forgot to use referrals code

vivianliu — Tue, 02 Dec 2025 04:14:30 GMT

Hi everyone,
I just activated my Public Mobile account about 30 minutes ago, but I accidentally forgot to enter my friend’s referral code during the activation.
Does Public Mobile support still allow adding a referral code shortly after activation?
If yes, what’s the best way to contact them, and what information do I need to provide?
Thanks for your help!

Re: forgot to use referrals code

hTideGnow — Tue, 02 Dec 2025 01:49:42 GMT

hi @vivianliu

yes, you an add it back after, with the help of a PM support agent

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: forgot to use referrals code

CSA_PM — Tue, 02 Dec 2025 13:25:49 GMT

Hello @ vivianliu,

You can open a ticket and an agent will add it manually.
They will need your friend’s name, phone number, and referral code.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: forgot to use referrals code

computergeek541 — Tue, 02 Dec 2025 22:34:04 GMT

@CSA_PM wrote:
You can open a ticket and an agent will add it manually.
They will need your friend’s name, phone number, and referral code.

Asking a customer for a name and phone number defeats the purpose of the referral code system. There are legitimate reason for someone not knowing that information, such as the person simply being a school classmate or a colleague at work. I do not believe that customers should be asked for that information, nor is that information even required for the referral process.

Re: forgot to use referrals code

hTideGnow — Tue, 02 Dec 2025 22:36:19 GMT

hi @computergeek541

since CSA_PM already see the post, why they don't message OP directly? Why the extra step and ask OP to open ticket? And what are these CSA_PM? How they different from CS_Agent? I don't see them any useful if they come here and ask OP to open ticket. We, customers, are doing this already

Re: forgot to use referrals code

computergeek541 — Tue, 02 Dec 2025 22:40:52 GMT

@hTideGnow wrote:
hi @computergeek541
since CSA_PM already see the post, why they don't message OP directly? Why the extra step and ask OP to open ticket? And what are these CSA_PM? How they different from CS_Agent? I don't see them any useful if they come here and ask OP to open ticket. We, customers, are doing this already

The CSA_PM account is staffed by Public Mobile customer support agents. I am replying to CSA_PM instead of the OP because I providing my opinion that the process that customer support agents are going by is possibly a privacy issue and that the policy of asking of that information goes completely against the reasons that the referral codes were created in the first place.

Re: forgot to use referrals code

hTideGnow — Tue, 02 Dec 2025 22:44:47 GMT

hi @computergeek541

and I replied last night already. CSA_PM replied this morning, like 12 hours later, telling OP how to open ticket, , pretty much what I already said, isn't that redundant?

Re: forgot to use referrals code

Sansan — Tue, 02 Dec 2025 23:15:08 GMT

So if we give our codes to our neighbors, church member, co workers, classmates etc, I have to give them my personal details first??

Even though I know some of these people for years, they don't know my full details like agent is asking for.

This is ridiculous.

Re: forgot to use referrals code

computergeek541 — Wed, 03 Dec 2025 05:53:37 GMT

@Sansan wrote:
So if we give our codes to our neighbors, church member, co workers, classmates etc, I have to give them my personal details first??
Even though I know some of these people for years, they don't know my full details like agent is asking for.
This is ridiculous.

Of course not:

The entire purpose of the referral code is to provide the ability to refer without needing to share that information.

Re: forgot to use referrals code

Sansan — Wed, 03 Dec 2025 01:35:43 GMT

Correct, so why are the agents asking for this information to add the code?