topic Payment in Get Support

Payment

countrydad47 — Tue, 02 Dec 2025 22:27:49 GMT

Just changed credit cards and updated my account. However my second line (wife) was notified that her account has been suspended. This line is paid with same credit card and I assumed that hers would be automatically as well. WRONG. Now I am trying to go into her account with her login and password, but continually get notified account is locked, but wait an hour. So this is going on for some time with account still being locked. Used chat, and told have to go through community, which asks for email and password an still comes back as locked. This process has gone on for about six hours. MAJOR FRUSTRATED WITH YOUS SYSTEM.

If I do not get resolution soon, will switch both line to another carrier

Re: Payment

hTideGnow — Tue, 02 Dec 2025 22:29:14 GMT

hi @countrydad47

each account is standalone and not linked at all, that's why you need to update the credit card on both. It is true that PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payment

computergeek541 — Tue, 02 Dec 2025 22:56:49 GMT

unnecessary repetition

Re: Payment

asbestos — Wed, 10 Dec 2025 22:19:51 GMT

thanks. resolved