topic Re: SOMETHING WENT WRONG in Get Support

SOMETHING WENT WRONG

notahappycamper — Tue, 02 Dec 2025 21:22:34 GMT

Honestly.. I've had it.

I have 4 WORKING Public Mobile accounts.. this now being the 5th.

the phone I have has had a public mobile sim twice before! as early as 2 months ago.

BUT since now you are FORCED to use the app.. and it gives you "something when wrong"

the "helpful" people on the web chat said "did you try resetting your password?" really?

I understand that MOST people can't tie their shoelaces.. but don't you think i've tried resetting the password???!?

NOW. I bought a SIM, from amazon.. it came. i filled out all the crap on the website.. like I have.. 4 times before.. BUT to "finish" activating you have to use the app...... BUT... SOMETHING WENT WRONG

Why am i so mad?... because it took me 2 minutes. for the other 4 accounts...

I'm now 2 days in... and it still doesn't work... of course you got my money already.. so.. who cares right?

Re: SOMETHING WENT WRONG

hTideGnow — Tue, 02 Dec 2025 21:24:19 GMT

hi @notahappycamper

could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOMETHING WENT WRONG

notahappycamper — Tue, 02 Dec 2025 21:26:57 GMT

ugh.. repeat. repeat. repeat..

did you read the post?

I did this Online on a PC, then when asked to open the app and finish it wont... .i tried from the browser on the phone as well.. gave me the same thing.. "Now just open the app and sign in" I CAN'T.

Re: SOMETHING WENT WRONG

notahappycamper — Tue, 02 Dec 2025 21:28:52 GMT

it lets me sign in on the browser, just takes to me finish your activation... which i can't

Re: SOMETHING WENT WRONG

computergeek541 — Tue, 02 Dec 2025 21:30:04 GMT

removed unnecessary repetition

Re: SOMETHING WENT WRONG

hairbag1 — Tue, 02 Dec 2025 21:30:59 GMT

@notahappycamper wrote:
it lets me sign in on the browser, just takes to me finish your activation... which i can't

I'm a bit afraid of responding to your message for fear you'll slag me too. So...the other guy gave you a link to message Customer Support. If you want help for Customer Support use it...or use this one...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

just don't snarl at me either !! lol

Re: SOMETHING WENT WRONG

computergeek541 — Tue, 02 Dec 2025 21:39:37 GMT

off topic

Re: SOMETHING WENT WRONG

hTideGnow — Tue, 02 Dec 2025 21:49:03 GMT

HI @notahappycamper

just to add, we are only customers here trying to help. We are not Public Mobile employees and your frustration should be targeted to the correct people.

As advised, it is to your best interest to message support agent for a quick resolution of your situation.