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JC666 — Tue, 02 Dec 2025 20:58:52 GMT

hi recently paid the Unlimited Provincial Talk, 90-day plan on credit card, after a little searching found the $19 ULCW Base Plan-1GB-4G shortlty after so switched to it. Question is will the first charge on credit card of 65.99 be refunded as the plan was switched and paid for 17 min later. how do i go about getting first charge refunded?

Re: subscription

hTideGnow — Tue, 02 Dec 2025 21:03:08 GMT

hi @JC666

you should have used the "Change on Renewal" option instead of "Change Now". If you try ask ask PM support agent now, there is a slim chance that they can arrange something with you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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