topic HELP in Get Support

HELP

Chadwick1192 — Tue, 02 Dec 2025 19:10:20 GMT

I lost access to my email and now I can’t sign into my public mobile account to add my new sim to my account. The chat help doesn’t work they keep saying they will walk me through it but don’t because what they ask my to do ends my chat and I lose contact with that support agent. Can anybody help

Re: HELP

hTideGnow — Tue, 02 Dec 2025 19:15:54 GMT

hi @Chadwick1192

PM support agent can help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: HELP

BKNS27 — Tue, 02 Dec 2025 19:57:05 GMT

@Chadwick1192

The lost email is just an login ID so it doesn’t matter as long as the password is correct. The 2FA code will be texted to you on your phone to access your account.

On the Chat icon, just type in Submit a Ticket then Contact to connect with a CS_Agent.