topic Re: Public mobile won’t fix the issue in Get Support

Public mobile won’t fix the issue

starbucks35a — Tue, 02 Dec 2025 17:50:41 GMT

I’ve been with public mobile for about a week not and my phone has gone thought 8 gigs I told them that it was a service issue as the app states I used my phone services and only 600 mb of data I sent in 7 screen shots of my service and the agent either doesn’t or won’t fix the issue I keep on saying theirs no way my phone went thought 8 gis of data and he keeps on saying it’s my phone last night at 1 am my phone was off and I went into the public mobile app and it states I used 1 gig when my phone was off I mesg back the agent and he won’t agree with me it’s the service he keeps on telling me it’s my phone as if he doesn’t want to fix it, I have asked for a superior and won’t let anybody look at the issue I’m stuck I have lots 8 gigs of data and just a few days and public mobile won’t take responsibility I have filed a complaint with the crtc and my bank to get my money back I have no idea what else to do

Re: Public mobile won’t fix the issue

hTideGnow — Tue, 02 Dec 2025 17:53:14 GMT

hi @starbucks35a

PM data tracking is generally doing a good job

what you see on My Account could be just cache error or so. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

And on your phone about the data tracking, you sure you set the correct cycle date to match your PM start date?

Re: Public mobile won’t fix the issue

hairbag1 — Tue, 02 Dec 2025 17:54:36 GMT

@starbucks35a

for an accurate picture of your data consumption...log in to your account on the app > Usage Breakdown to see your data package and how much you've used since last plan renewal.

Re: Public mobile won’t fix the issue

starbucks35a — Tue, 02 Dec 2025 18:08:28 GMT

Re: Public mobile won’t fix the issue

starbucks35a — Tue, 02 Dec 2025 18:09:20 GMT

I have sent these to the agent and he seems to think it’s my phone can u see 8 gigs used in these photos

Re: Public mobile won’t fix the issue

starbucks35a — Tue, 02 Dec 2025 18:10:59 GMT

I did I have only had my plan for about a week

Re: Public mobile won’t fix the issue

hTideGnow — Tue, 02 Dec 2025 18:11:31 GMT

hi @starbucks35a

one thing to remember, the time showing does not mean you used the data at that particular moment. PM updates the data once or twice a day with the total usage for the last 12 or 24 hours. For example , the total usage on Nov 30 (738 Mb + 1.2 GB ) is the total usage of that day

cross check with your phone's data usage tracking

Re: Public mobile won’t fix the issue

hairbag1 — Tue, 02 Dec 2025 18:21:44 GMT

@starbucks35a

please use the suggestion I gave you to log in to the account and look at Usage Breakdown...that gives you some info that's useful.