topic Re: Locked out of My Account and forgot 4 digit PIN in Get Support

Locked out of My Account and forgot 4 digit PIN

Stressville — Tue, 02 Dec 2025 17:26:06 GMT

When I call to pay, I'm asked for my 4 digit PIN, which I forget. So I try to log into My Account, but it says Unauthorized. I'm stumped.

Re: Locked out of My Account and forgot 4 digit PIN

hairbag1 — Tue, 02 Dec 2025 17:38:36 GMT

@Stressville

if you can log in to your account either on web or mobile app, you can update your pin.

Try downloading the app to your cell, then log in that way.

Re: Locked out of My Account and forgot 4 digit PIN

hTideGnow — Tue, 02 Dec 2025 17:40:29 GMT

HI @Stressville

if you cannot login to PM My Account or app at all, you need PM support to sort it out.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Locked out of My Account and forgot 4 digit PIN

CSA_PM — Tue, 02 Dec 2025 19:11:52 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.