topic Invalid Phone Number error in Get Support

Invalid Phone Number error

Dngreen — Tue, 02 Dec 2025 15:31:55 GMT

I also am having trouble activating my canadian phone number.

Re: Invalid Phone Number error

hTideGnow — Tue, 02 Dec 2025 15:34:10 GMT

hi @Dngreen

at which step in the activation you got the error?

which one was your old carrier? Koodo ? If Koodo , was it a Koodo Prepaid account?

Re: Invalid Phone Number error

Dngreen — Tue, 02 Dec 2025 15:49:10 GMT

Tryng to activate account. I am with Tbaytel now

Re: Invalid Phone Number error

Dngreen — Tue, 02 Dec 2025 18:18:11 GMT

Tbaytel is part of Rogers system in ontario and Public Mobile will not accept. I need a ticket

Re: Invalid Phone Number error

softech — Tue, 02 Dec 2025 18:19:38 GMT

@Dngreen

what is the area code and the next 3 digits of the phone number you want to port in?

Re: Invalid Phone Number error

Dngreen — Tue, 02 Dec 2025 18:21:25 GMT

807275. Phone number

Re: Invalid Phone Number error

softech — Tue, 02 Dec 2025 19:36:13 GMT

Sorry @Dngreen , 807-275-xxxx are numbers located in Fort Frances, ON. Telus (owner of PM) does not have a "rate center" there and hence your number would not be able to port into Public Mobile/Koodo/Telus.

If you want to join Public Mobile, you will have to choose a new phone number that is located from a nearby city

But if you already paid and decide not to come to PM due to the porting issue, please reach out to support by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

FYI, with the rate centre limitation, you can only port your number within Bell, Rogers, IrisTel, Distributel and their sub-brands

Re: Invalid Phone Number error

Dngreen — Tue, 02 Dec 2025 19:24:45 GMT

I would like to cancel and get a refund since i can not port my phone number. No rate center in my area.

Re: Invalid Phone Number error

hTideGnow — Tue, 02 Dec 2025 19:39:40 GMT

hi @Dngreen

we are just customers here and you need to work with PM support agent yourself

@softech has provided you the link already, but here you are if you missed

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Invalid Phone Number error

CSA_PM — Tue, 02 Dec 2025 19:42:41 GMT

Thank you for the escalation! The customer is in contact with an agent.