topic Re: SIM Card Still Not Recieved in Get Support

SIM Card Still Not Recieved

Mehv — Tue, 02 Dec 2025 08:49:49 GMT

Hi!

I'm still waiting on my SIM card to arrive. I was supposed to receive it on Oct 28 but haven't yet. This is unbelievable, please let me know what's going on.

Thank you,

Mehv

Re: SIM Card Still Not Recieved

BKNS27 — Tue, 02 Dec 2025 09:40:17 GMT

@Mehv

Best to contact a CS_Agent to arrange to pickup a SIM from a Telus/Koodo or a Mobile Klinik store and receive a credit for the SIM that didn’t arrive.
Or one from Amazon for $5 with faster shipping.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card Still Not Recieved

Mehv — Tue, 02 Dec 2025 10:11:47 GMT

Hi, thanks for the reply, how do I contact a CS_Agent to get the refund? I can't make any calls because my last number has already been disabled.

Re: SIM Card Still Not Recieved

Meow — Tue, 02 Dec 2025 12:31:35 GMT

Blame Canada Post and their 'rotting strike'.

To contact PM open a ticket through chatbot.

Re: SIM Card Still Not Recieved

SKSuh — Tue, 02 Dec 2025 14:07:02 GMT

Canada Post is not on strike so kindly cast your blame elsewhere

Re: SIM Card Still Not Recieved

CSA_PM — Tue, 02 Dec 2025 14:13:54 GMT

Hello @ Mehv,

If the SIM card hasn't arrived yet, you can buy one from a nearby store or online from Amazon, and we will apply a credit equal to the value of the SIM after activation. You just need to send us a picture of the receipt.

Re: SIM Card Still Not Recieved

computergeek541 — Tue, 02 Dec 2025 14:54:30 GMT

Re: SIM Card Still Not Recieved

Mehv — Tue, 02 Dec 2025 22:11:05 GMT

Hi @CSA_PM, thanks so much! Sorry if this sounds stupid but how must I send you a picture of the receipt? The chatbot only redirects me to posting here and I can't find an email to contact you guys. Please let me know. Thanks again!

Re: SIM Card Still Not Recieved

computergeek541 — Tue, 02 Dec 2025 22:14:12 GMT

Re: SIM Card Still Not Recieved

hTideGnow — Tue, 02 Dec 2025 22:18:57 GMT

@Mehv wrote:
Hi @CSA_PM, thanks so much! Sorry if this sounds stupid but how must I send you a picture of the receipt? The chatbot only redirects me to posting here and I can't find an email to contact you guys. Please let me know. Thanks again!

hi @Mehv

you don't use chatbot to reply with pictures

if PM agent already talking to you, you can continue replying them there and you can paste the pictures there

but if PM agent has not start talking to you yet, you will need to message CS_agent directly here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(sorry, this is not redundant, I am directly replying OP's question)

Re: SIM Card Still Not Recieved

RamsayMcKee — Thu, 29 Jan 2026 23:12:51 GMT

Been waiting for CS_Agent to respond to my same issue for two days. Nothing.