topic Re: Cancel My Account in Get Support

Cancel My Account

Digler — Tue, 02 Dec 2025 04:37:01 GMT

I want to cancel my account and get a plan through Telus mobility. I am finding dealing with problem over the internet is too stressful. I tried customer support phone line but wouldn’t recognize my phone number. And yet, I receive texts with the same phone number. I am not computer literate enough to resolve the issue via the internet

Re: Cancel My Account

hairbag1 — Tue, 02 Dec 2025 04:46:39 GMT

@Digler

use this link to message Customer Support to cancel your account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel My Account

softech — Tue, 02 Dec 2025 04:47:48 GMT

@Digler are you planning to port your phone number over to Telus? If you do, you should not cancel PM account. Account must be active for the number to port out. You will just need to provide Telus your PM account number for the port. Once the number is successfully ported, your PM account will be closed as part of the porting process

Re: Cancel My Account

BKNS27 — Tue, 02 Dec 2025 09:50:06 GMT

@Digler

Unfortunately, PM is not for everyone. It will require some computer and cell phone knowledge on how to operate. Especially with the introduction of the eSIM. Also requires regular monitoring of your account on the app or website.