topic Unable to verify number due to failed porting through eSIM. in Get Support

Unable to verify number due to failed porting through eSIM.

hoanguyen1968 — Tue, 02 Dec 2025 04:14:46 GMT

I have some trouble. I recently ported my number from Telus to Public mobile through eSIM, however it was unsucessful, now the number doesn't even work on both the old Telus SIM and eSIM. That's why I needed that new physical Public Mobile SIM card to activate and got it, however when I went to activate in the app, it requires me to verify my phone number, but as I mentioned I don't have access to that number.

I have been chatting with another CS_agent on a different P.M account and it has been 3 hours and he hasn't responded. I really wanted to get this done, help a friend out, thank you.

Re: Unable to verify number due to failed porting through eSIM.

hTideGnow — Tue, 02 Dec 2025 01:41:05 GMT

hi @hoanguyen1968

you don't activate the new physical sim, that would activate another account

message PM support and ask them to update the sim card number for you on the original account you created with PM

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to verify number due to failed porting through eSIM.

hoanguyen1968 — Tue, 02 Dec 2025 01:49:51 GMT

Hi there

I have messaged an agent through inbox, and it's been 4 hours. Although I really appreciate your help, good night.