topic Re: Cannot receive mms messages from chatr customer in Get Support

Cannot receive mms messages from chatr customer

Johnny766876 — Mon, 01 Dec 2025 01:51:10 GMT

Any ideas what might be causing the issue? I sometimes get a second message window come up similar to start a new sms thread. I am using a Google pixel 7.

Re: Cannot receive mms messages from chatr customer

slusagm — Mon, 01 Dec 2025 00:34:12 GMT

Try Reset Network Settings

And next to try is to uninstall Google Message z then Reboot and Reinstall Google Message

Re: Cannot receive mms messages from chatr customer

Dunkman — Mon, 01 Dec 2025 00:41:34 GMT

@Johnny766876

Are you using RCS messaging? If it is turned off, try turning it on.

Re: Cannot receive mms messages from chatr customer

Johnny766876 — Mon, 01 Dec 2025 00:58:07 GMT

Thanks to the overwhelming reply for my plea for help! Resetting network settings caused a number of photos to be sent to me right away. I had the download button prior to changing the setting. I have another issue which I did not mention. When I send this individual a photo attachment (mms) I get the same photo as a reply? Any ideas what else might be wrong. I have two chat windows in my messages app.

Edit: I did have RCS turned on!

Re: Cannot receive mms messages from chatr customer

slusagm — Mon, 01 Dec 2025 01:10:21 GMT

Have you try uninstall and reinstall the Google Message yet?

Re: Cannot receive mms messages from chatr customer

Johnny766876 — Mon, 01 Dec 2025 01:18:48 GMT

@slusagm wrote:
Have you try uninstall and reinstall the Google Message yet?

@slusagm I was not successful. It seems that it’s not possible uninstall the app. Is there a step by step document on how to uninstall google messsages? Again, I am using a Google Pixel 7.

Re: Cannot receive mms messages from chatr customer

slusagm — Mon, 01 Dec 2025 01:38:29 GMT

@Johnny766876

yes, it is not a full uninstall. When you go it Google Play Store, or the Google Message App info page, you only give you the option to "Uninstall updates". But that is good enough. It will return back to the old version it came with the phone. Then reboot it and go back to Update Google Message back to the latest version.

Re: Cannot receive mms messages from chatr customer

Johnny766876 — Mon, 01 Dec 2025 03:19:33 GMT

@slusagm wrote:
@Johnny766876
yes, it is not a full uninstall. When you go it Google Play Store, or the Google Message App info page, you only give you the option to "Uninstall updates". But that is good enough. It will return back to the old version it came with the phone. Then reboot it and go back to Update Google Message back to the latest version.

Thanks for those details. I managed to uninstall the messages app. I was running the beta version too, not sure if that may caused this odd behaviour. I have opted out of the beta version. I no longer get double messages now. Many thanks for your help as well as the others who replied so quickly. Awesome community here! Happy texting everyone!

Re: Cannot receive mms messages from chatr customer

Johnny766876 — Mon, 01 Dec 2025 21:32:59 GMT

Hello again! It seems that my phone is still NOT working properly. Whenever I receive a picture, it comes in a separate text message. The shocking piece is that another phone number was added to the group. I deleted the text conversation. After some investigation, the second number was my initial number assigned by Public Mobile before my port was successful. @slusagm Any ideas how to ensure that initial number is assigned to me?

Edit: I just noticed that my community account profile here still had that initial public mobile assigned number. I have removed it now.

Re: Cannot receive mms messages from chatr customer

hTideGnow — Mon, 01 Dec 2025 21:48:21 GMT

hi @Johnny766876

ask PM support agent to refresh your account on the system, that can resolve the 2 messages issue

Re: Cannot receive mms messages from chatr customer

computergeek541 — Mon, 01 Dec 2025 21:54:20 GMT

@Johnny766876 wrote:
Edit: I just noticed that my community account profile here still had that initial public mobile assigned number. I have removed it now.

The phone number setting in the Community profile doesn't actually do anything. It can even be left blank and it will make no difference.

Re: Cannot receive mms messages from chatr customer

Johnny766876 — Wed, 03 Dec 2025 00:28:21 GMT

@hTideGnow wrote:
hi @Johnny766876
ask PM support agent to refresh your account on the system, that can resolve the 2 messages issue

I can confirm this did the trick. It did take 3 different agents, I guess they ended shifts around the same time? My txt and mms is working fine with that chatr user. Many thanks to you and the others who helped me out!