topic Re: Cancelling my plan and Reimbursement in Get Support

Cancelling my plan and Reimbursement

rollyroy — Mon, 01 Dec 2025 19:28:59 GMT

Hi,
I am contacting you to request a refund for my recent purchase. After giving it some thought, I realize it wasn’t what I wanted, and I ultimately no longer wish to use this plan. Would it also be possible to cancel the shipment of the SIM card associated with this order?
Thank you in advance for your help and understanding.

Re: Cancelling my plan and Reimbursement

hTideGnow — Mon, 01 Dec 2025 19:31:13 GMT

hi @rollyroy

if you plan was never full activated, PM support might be able to provide you refund, check with them. You can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling my plan and Reimbursement

rollyroy — Mon, 01 Dec 2025 19:41:31 GMT

Thank you, just PM'ed them.