My bill with public mobile

Dabi — Mon, 01 Dec 2025 21:59:57 GMT

5 days ago I top up my bill until now I don't have service

Re: My bill with public mobile

hTideGnow — Mon, 01 Dec 2025 17:57:04 GMT

Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in). Check Payment History to see if it shows what you loaded couple days ago and if PM used the money for renewal

if you need PM support agent to check, ask them.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My bill with public mobile

CSA_PM — Mon, 01 Dec 2025 19:41:56 GMT

Hello @ Dabi,

An agent has already replied to the ticket you opened and is waiting for your response.
Please check this link so you can reply to them: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic My bill with public mobile in Get Support

My bill with public mobile

Re: My bill with public mobile

Re: My bill with public mobile