topic Re: Resume activation request when I did not buy new SIM card - How to cancel without service impact in Get Support

Resume activation request when I did not buy new SIM card - How to cancel without service impact

takid — Mon, 01 Dec 2025 16:34:56 GMT

I am trying to get into my account however I cannot get past a "let's complete your activation" - "let's resume" request. I did not purchase a new Sim card and my phone is working fine. I think this might be a potential fraud. How do I get this activation canceled without impacting my service? And how do I get into my account?

Thank you!

Re: Resume activation request when I did not buy new SIM card - How to cancel without service impact

hTideGnow — Mon, 01 Dec 2025 16:37:15 GMT

hi @takid

when you got such at error, you will have to ask PM support agent to help to sort it out

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Resume activation request when I did not buy new SIM card - How to cancel without service impact

Laura65 — Mon, 01 Dec 2025 17:27:50 GMT

I have the same issue. I spent 2 days communicating with PM and nothing has been resolved and now I cannot access my account to read messages that they send me !!!!!!!!!!!!!!!!!!!!!!!

SOOOOOO FRUSTRATING

Re: Resume activation request when I did not buy new SIM card - How to cancel without service impact

takid — Mon, 01 Dec 2025 17:41:35 GMT

Hi Laura, I had to submit a private ticket via the chatbot in order for them to resolve it. My account is being reset in the next 2-4 days for me to have access. You will have to do this during Work hours for them to work on it and the response was really quick once I submitted the ticket. Yes it was really frustrating.