topic Re: Payment issues in Get Support

Payment issues

JS_biker — Mon, 01 Dec 2025 22:03:17 GMT

My payment in my subscription suddenly won't process and my phone has been cut off for 3 days now. There is no problem with any of my cards. They are all active and working and have plenty of room. I have attempted re entering them manually but the message says "cannot process". I have tried over the phone, on the app and online. I cannot reactivate my service if the system will not take my payment. I need my service for work and will have to switch providers if I can't get thos sorted.

Re: Payment issues

hTideGnow — Mon, 01 Dec 2025 17:31:07 GMT

hi @JS_biker

PM payment system is glitchy sometimes

since your plan already suspended now and you might not want to way to try again, buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payment issues

Karyathena1 — Mon, 01 Dec 2025 17:33:58 GMT

This happened to me: with a yard i had used with no problem for nearly 2 years.

Open a ticket with an agent, they may even call you. I forget the term PM used; but they suddenly need to "verify" your card. It's an extra step they do. I agree the lack of warning and communication on this is ridiculous. I woke up to no phone service. It was infuriating and there was of course nothing wrong with my card t was at PMs end.