new device. eSIM wont transfer

arlyshops — Mon, 01 Dec 2025 22:05:54 GMT

I have a new device. The eSIM wont transfer. It's tricky because my screen is totally broken so it verifying anything w my phone is impossible. Suugestions? is it possible to buy a SIM card at a store?

edited by computergeek541: changed category (discussion isn't related to Community)

Re: new device. eSIM wont transfer

hTideGnow — Mon, 01 Dec 2025 16:29:36 GMT

@arlyshops

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement.

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic new device. eSIM wont transfer in Get Support

new device. eSIM wont transfer

Re: new device. eSIM wont transfer