Re: Terminate cellphone service

Itoga — Mon, 01 Dec 2025 14:47:24 GMT

I want to terminate cellphone service for ###-###-#### because I moved to Japan and am not using this cell phone anymore. So I do not want to pay any service charge from now on. Thank you. Hitoshi Itoga.

Re: Terminate cellphone service

hTideGnow — Mon, 01 Dec 2025 14:04:25 GMT

hi @Itoga

you need to login My Account and disable Autopay yourself. go to Payment , then Manage Subscription and turn off Subscribed.

when you login My Account, you probably cannot receive the 2FA code via SMS, click Didn't receive code and choose Send email to get the code

or if you still cannot login, ask PM agent to help to remove the credit card,

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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Re: Terminate cellphone service

Re: Terminate cellphone service