topic Re: Sim card number in Get Support

Sim card number

JD76 — Mon, 01 Dec 2025 05:52:12 GMT

My Sim card number is not accepted on registration. What donI do?

Re: Sim card number

hairbag1 — Mon, 01 Dec 2025 05:57:08 GMT

has it been used by somebody else ? Sims can only be used 1 time. If yours has been used before, you'll need to get a new one.

Re: Sim card number

BKNS27 — Mon, 01 Dec 2025 09:00:07 GMT

@JD76

I would suggest you order another one from Amazon at $5 with faster shipping.

Re: Sim card number

JD76 — Mon, 01 Dec 2025 14:00:12 GMT

Will I be able to keep same phone number?

Re: Sim card number

hTideGnow — Mon, 01 Dec 2025 14:11:38 GMT

hi @JD76

first, tell us what you are doing. We are confused, we just say your sim card is not accepted in registration

are you existing PM customer? your lost your phone and need to get a new sim card?

or you are getting new account and trying to transfer your number into PM?

Re: Sim card number

JD76 — Mon, 01 Dec 2025 14:52:32 GMT

I am trying to transfer my number into PM?

Thanks

Re: Sim card number

hTideGnow — Mon, 01 Dec 2025 14:55:53 GMT

hi @JD76

yes, most numbers can be ported into Public Mobile. So, no worries on that

when you subscribe, you need a brand new new used Public Mobile sim card. If you don't have one, cheapest to buy from Amaozn.ca for $5 o buy in person from Telus or Koodo or Mobile Klink store for $10 (or you can also use eSIM if your phone supports)

after you have the sim card, download PM app on the phone and start the subscription process there