topic Re: Entered wrong account number in Get Support

Entered wrong account number

Jmikew — Mon, 01 Dec 2025 00:16:18 GMT

After paying in the subscription process I entered the wrong Telus account number while porting to PM. Message said problem with activating. I dont see a way to go back to enter the correct Telus account number and can’t move forward. Turn phone off/ on and when asked for my phone # it says not a valid number. Then try log in for support contact but returns a blank screen.

Re: Entered wrong account number

slusagm — Mon, 01 Dec 2025 00:23:49 GMT

there is a porting assistance team you can call and update the account number. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Entered wrong account number

Jmikew — Mon, 01 Dec 2025 00:31:34 GMT

Thanks. Look forward to that.