topic Re: Help Desperately Needed in Get Support

Help Desperately Needed

LisaMarlene — Mon, 01 Dec 2025 01:52:39 GMT

New subscription

esim didn’t activate

ordered SIM card it arrived today

cant activate cause our public mobile wants us to authenticate with the 6-digit code it is sending to this phone number but the phone number never got activated. Also can’t contact customer support cause have to authenticate there too and cannot cause phone not working. What can we do cause we are frustrated

Re: Help Desperately Needed

will13am — Mon, 01 Dec 2025 00:10:31 GMT

I have raised escalated your case to support who should be getting in touch with you.

Re: Help Desperately Needed

CS_Agent — Mon, 01 Dec 2025 00:20:57 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help Desperately Needed

LisaMarlene — Mon, 08 Dec 2025 17:19:40 GMT

Immediately after this was escalated somebody reached out to me and we got it resolved in a very short period of time. Thank you to everyone for all their help and support. Job well done