topic Re: No QR code for eSIM in Get Support

No QR code for eSIM

Jackjack888 — Sun, 30 Nov 2025 15:56:00 GMT

I got purchase confirmation but no eSIM.

i asked customer service they say they can’t generate eSIM for me. Need to buy physical SIM.

i legit joined because of their free eSIM deal

Re: No QR code for eSIM

hTideGnow — Sun, 30 Nov 2025 15:58:23 GMT

the app usually will install the eSIM for you after you reach the end of the subscription. Check your Settings->Cellular and see if the eSIM already there

and even you need to buy physical sim, it's ok, you can buy first, activate the account and change it back to eSIM after. And remember to ask PM support to reimburse the extra cost

Re: No QR code for eSIM

Jackjack88 — Sun, 30 Nov 2025 16:02:17 GMT

The issue is the option is already stuck on eSIM I don’t think I can activate it still even with a SIM. I bought the subsc Through my ipad so I was expecting an activation email. Should I give it more time to see if the activation email comes?

Re: No QR code for eSIM

Dunkman — Sun, 30 Nov 2025 16:10:33 GMT

@Jackjack888 wrote:
I got purchase confirmation but no eSIM.
i asked customer service they say they can’t generate eSIM for me. Need to buy physical SIM.

i legit joined because of their free eSIM deal

@Jackjack888

Are you trying to activate eSIM on iPad?

Re: No QR code for eSIM

Jackjack88 — Sun, 30 Nov 2025 16:16:27 GMT

Nope on iPhone I just made the purchase on iPad. But I don’t have the QR code confirmation email and only receipt and I asked customer service and they say they can’t generate code. But someone on this community said they asked them for a ckde

Re: No QR code for eSIM

Dunkman — Sun, 30 Nov 2025 16:23:13 GMT

Then try to download PM app on your iphone and try to login in and finish activation.

Otherwise, previous customers with similar issues had to purchase a physical SIM card and then send the SIm card number to customer service agent to complete activation. Then you could switch back to eSIM. PM will cover the cost of the SIM card via account credit. Telus and Koodo corporate stores sell them for $10.