topic Re: QR Code to Activate eSIM in Get Support

QR Code to Activate eSIM

Ryan09 — Fri, 28 Nov 2025 20:52:43 GMT

I just purchased a subscription and I am trying to activate my eSIM. When I scan the QR code to activate the eSIM, it says it is unable to activate. I have tried various times and now it tells me the QR code is no longer valid. Please help.

Re: QR Code to Activate eSIM

Dunkman — Fri, 28 Nov 2025 20:56:37 GMT

@Ryan09

I will try to escalate your post to CSA_PM. They should private message you within next 30 minutes. They should be able to help.

Re: QR Code to Activate eSIM

CS_Agent — Fri, 28 Nov 2025 21:20:49 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: QR Code to Activate eSIM

Jackjack88 — Sun, 30 Nov 2025 16:22:00 GMT

Where is your QR code. I got my purchase confirmation email but no QR code. Is there another email after?