topic Re: Data not working after port in from Rogers in Get Support

Data not working after port in from Rogers

Vany12 — Sun, 30 Nov 2025 14:24:27 GMT

Hi, my data is not working after a port-in from Rogers. Everything else is working and I alredy reste all network setting , swith my sim physical card and reboot my phone and verify and reste APN setting. The carrier is the latest version. I don’t know what to do now? How I can help from the support team?

Re: Data not working after port in from Rogers

softech — Sun, 30 Nov 2025 15:09:18 GMT

@Vany12 what phone do you have?

If you have an iPhone, update Carrier Profile

If you have an Android, check and update APN :

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: Data not working after port in from Rogers

CS_Agent — Sun, 30 Nov 2025 16:36:38 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Data not working after port in from Rogers

Vany12 — Sun, 30 Nov 2025 19:08:11 GMT

Not wotking

Re: Data not working after port in from Rogers

Vany12 — Sun, 30 Nov 2025 19:13:54 GMT

I did it and it’s still not working and I’m not able to reply to the CS AGENT. There is no reply button under his response

Re: Data not working after port in from Rogers

Vany12 — Mon, 08 Dec 2025 13:19:48 GMT

Yes and finally it was the VPN that was not working well with the 5G and I add to remove it to make my data work. Thank you for your help