topic Re: eSIM trouble in Get Support

eSIM trouble

AlDueck — Sun, 30 Nov 2025 01:25:19 GMT

After 24 hours of subscribing And confirming with my previous carrier that my number can be transferred, I still cannot send SMS messages. I can call and use data without my Wi-Fi on.

In settings, my eSIM is on my old physical Sim card from my previous carrier is off and out. Under settings and cellular where my eSIM is on, it does not show my phone number.

When I log into my public mobile account, I do see my phone number there, but it is not working to send SMS messages and the signal icon shows no signal.

Re: eSIM trouble

Socrates8567 — Sun, 30 Nov 2025 01:33:41 GMT

Please contact a customer service agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM trouble

hTideGnow — Sun, 30 Nov 2025 01:59:56 GMT

hi @AlDueck

first, Reset network settings

and if iPhone , go to Settings, manually remove phone number and reboot phone and enter it back

but if you have an Android, uninstall Google Message, reboot phone and reinstall it

Re: eSIM trouble

AlDueck — Sun, 30 Nov 2025 02:17:31 GMT

Thanks for the prompt reply. It's iPhone. I'd have to put the old physical sim back in to delete the phone number as the ghost "no SIM" doesn't do anything when I click it. When I put the old SIM in, it appears I can delete it. But it's sounding like a backend issue of Public Mobile after some research. I kind of want to wait and see what they say in the chat before trying that.

Re: eSIM trouble

AlDueck — Sun, 30 Nov 2025 02:30:41 GMT

Thank you - figuring it out now.

Re: eSIM trouble

AlDueck — Sun, 30 Nov 2025 02:44:14 GMT

I'm being told I need a Physical SIM. I will try tomorrow.

Re: eSIM trouble

cellphoneuser1 — Sun, 30 Nov 2025 04:46:07 GMT

@AlDueck wrote:
I'm being told I need a Physical SIM. I will try tomorrow.

That's wrong. You don't need a physical SIM. Your calls and data are working, so your current eSIM is working. Changing to a physical SIM could actually make SMS work because that will cause reprovisioning but it's not needed. Contact Public Mobile customer support agents and ask them to reprovision your account.

Re: eSIM trouble

Morganne1256 — Sun, 30 Nov 2025 13:49:02 GMT

Hi! When you go into settings is there the option to add a phone number to the eSIM? My ex had this same issue and adding the new number to the e-sim is what fixed it.

Re: eSIM trouble

AlDueck — Tue, 02 Dec 2025 23:34:56 GMT

Thanks I appreciate the reply - I feel you're right, but the CSA advised me otherwise. What you're saying is essentially ChatGPT diagnosed for me and what I requested below due to an HLR/HSS provisioning mismatch:

Refresh the provisioning of my IMSI, and
Reassign or re-provision the correct SIM/ICCID to my number so that my SMS and iMessage services can activate properly?

I'm personally a fan of real SIMs anyways but didn't want to wait so tried the eSIM as we had no issues when travelling with eSIMs. It's all working now - again - thanks for the advice!

Re: eSIM trouble

AlDueck — Tue, 02 Dec 2025 23:36:27 GMT

Thanks for this! I had tried and there was no option to add the number.

Re: eSIM trouble

AlDueck — Tue, 02 Dec 2025 23:42:08 GMT

You can see my response to cellphoneuser1 for one solution as this should work but it may depend on who is your CSA?? I did ask them to re-provision but was advised to get a physical SIM. Perhaps the

The second solution which I did - was getting a physical SIM and going into the App to switch SIM cards and follow the prompts. It'll be helpful to remember which "name" you gave the eSIM (personal, primary, business etc) before you begin the process.