topic Re: Subscription suspended????? in Get Support

Subscription suspended?????

Debcell — Sat, 29 Nov 2025 22:33:35 GMT

Never had this problem before…all off a sudden, today, I receive a notification that my plan didn’t renew, as they didn’t receive payment! I HAVE AUTOMATIC PAYMENTS!!! There was money in my account and just in case there ever isn’t, I have overdraft!!!

IN ADDITION…NOW THAT I LOOK INTO IT…I SEE MULTIPLE PAYMENTS COMING IUT OF MY ACCOUNT!
AND NO CUSTOMER SERVICE PHONE NUMBER!!!

THIS NEEDS TO BE RECTIFIED NOW, SO I CAN MAKE AND RECEIVE CALLS…AND I NEED TO BE REIMBURSED FOR THE EXTRA PAYMENTS!!!! NOW!

edited by computergeek541: As per terms of service, profanity has been removed.

Re: Subscription suspended?????

hairbag1 — Sat, 29 Nov 2025 21:32:24 GMT

@Debcell

first off...Don't Panic !

on rare occasions, auto-renew does fail but customer Support will fix for you. Click the orange chat bubble on lower right side of page to start the process. ....OR...Use this link to message Customer Support to get autopay happening correctly and to request credit to your account for any over-payments.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription suspended?????

softech — Sat, 29 Nov 2025 21:16:30 GMT

@Debcell login My Account using browser with incognito mode to check the latest non cached status. Check if account is active. Check Payment History page to see the payment transaction. It is normal to see two lines for renewal, one showing OM charged your credit card, one shows how PM used the money for renewal

If you still think PM overcharged you, please submit a ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription suspended?????

CS_Agent — Sat, 29 Nov 2025 23:10:53 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage