topic Re: Insanity: reached the limit for number of private messages in Get Support

Insanity: reached the limit for number of private messages

Sam2525 — Sat, 29 Nov 2025 21:55:21 GMT

Trying to talk with CS_agent and providing information for sim card activation when I get this message and can't proceed any further. Why.....why is this even a possibility for a service that is chat only based? Tried resetting browser, deleting cookies and cache. Not a great start for a new subscriber. If this is a common thing...should I just cancel now?

Re: Insanity: reached the limit for number of private messages

slusagm — Sat, 29 Nov 2025 21:57:55 GMT

I don't recall there is ever a limit to private message, can you post the screenshot of the error?

Or try using browser with incognito mode or try another browser

Re: Insanity: reached the limit for number of private messages

Sam2525 — Sat, 29 Nov 2025 22:04:44 GMT

I get this error first and then the second. Incognitio doesn't fix it.

Re: Insanity: reached the limit for number of private messages

slusagm — Sat, 29 Nov 2025 22:14:09 GMT

This is not about message limit.

You have pasted some text or pictures that might have some HTML underneath. Try to only type out your message , no copy and paste

Re: Insanity: reached the limit for number of private messages

Sam2525 — Sat, 29 Nov 2025 22:21:24 GMT

I think the issue was some kind of text formatting error, i wrote out my response in word and pasted without formatting and it worked now

Re: Insanity: reached the limit for number of private messages

Socrates8567 — Sat, 29 Nov 2025 22:29:16 GMT

Hello Sam,

Try using Notepad. That is plain text and will work on the forum better. Word has HTML in it when cut and paste.

Re: Insanity: reached the limit for number of private messages

slusagm — Sat, 29 Nov 2025 22:32:16 GMT

To add to above, a simpler way if you really need to paste to your messageto PM, just right click and choose Paste as Text