topic Re: Account Access Issues with Public Mobile in Get Support

Account Access Issues with Public Mobile

Metis — Sat, 29 Nov 2025 22:04:36 GMT

Everytime that I log in to access my account to fix a problem, I get redirected to the main page automatically. Do you want your customers to have access to their accounts? Now I cannot even sent a message to you. Do you really care about your customers at all?

Re: Account Access Issues with Public Mobile

slusagm — Sat, 29 Nov 2025 22:13:03 GMT

Try using a different browser, or try using the PM app to login

Re: Account Access Issues with Public Mobile

Socrates8567 — Sat, 29 Nov 2025 22:26:11 GMT

To fix Public Mobile cache issues, try clearing your browser or app cache, using an incognito/private browser window, or refreshing the app by swiping down on the main screen. For persistent problems, you can also try logging in on a different device or browser, restarting your phone, or performing a network reset on your device.

Re: Account Access Issues with Public Mobile

Nick_N — Sun, 30 Nov 2025 16:04:37 GMT

Use EDGE or Chrome. No VPN.

Re: Account Access Issues with Public Mobile

hTideGnow — Sun, 30 Nov 2025 16:06:26 GMT

hi @Nick_N

have you try using the Public Mobile app

ask PM support and help and check for you

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Access Issues with Public Mobile

Metis — Sun, 30 Nov 2025 16:12:03 GMT

For security reasons I refuse to use an app

Re: Account Access Issues with Public Mobile

Metis — Sun, 30 Nov 2025 16:13:16 GMT

For safety and security reasons, I only use either Firefox or Brave web browsers which are MORE secure than Microsoft products.

Re: Account Access Issues with Public Mobile

Metis — Sun, 30 Nov 2025 16:14:31 GMT

This has nothing to do with the redirect by the web site. I am also a web designer and do my own encoding. It's a coding issue on the site itself