topic Linked Numbers in Previous Service Provider's Account in Get Support

Linked Numbers in Previous Service Provider's Account

SuperMario45100 — Sat, 29 Nov 2025 21:08:02 GMT

My phone number is currently under a Telus Mobility account that includes other members of my family. If I was to do a number transfer, it reports that I "Authorize... the cancellation of my account with my previous service provider." Does that mean my family members will also have their phone numbers cancelled as well?

Re: Linked Numbers in Previous Service Provider's Account

softech — Sat, 29 Nov 2025 21:10:49 GMT

@SuperMario45100 no worries. Account will only be closed if no other services after the line is ported. In your case, account won't be closed

Re: Linked Numbers in Previous Service Provider's Account

softech — Mon, 01 Dec 2025 02:27:45 GMT

@Socrates8567 wrote:
You may wish to contact Telus to confirm. Never hurts to ask from the source rather than a public forum.

@Socrates8567 the confirmation is unnecessary. This has been asked before and the Community is certain with the answer. Account will only be closed if the line to be ported is the only service in the account. Account will stay opened if there are other services on the account after the line is ported