topic Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT in Get Support

Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

James_Zhao — Sat, 29 Nov 2025 22:35:25 GMT

TLDR: I cannot send or receive text. I cannot receive phone calls. Chatbot is useless and the ticket system is broken right now. Might be a double post because I cannot find my other post...

Timeline and problem:

I tried to transfer my number from Virgin Mobile over to Public Mobile on Nov 28 around 2:30PM. I received at text from virgin where I replied 'YES' to continue transfer process. At 4:16PM, I received a text from Public stating 'We have not received your response to authorize number transfer. Reply 1 to this text and a NEW message will be sent to authorize the number transfer' which I did. 5+ hours have past and at around 10PM, I tried sending them a text and they did not receive it nor can I get there text or phone call. I can however still call them with no issues. It also looks like my virgin line is still active as I can still use their service with my existing number, which tells me that the number transfer and activation was incomplete. This message was written around 2:40PM which means it's been 24h since I activated this service and its not working properly.

Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

Sansan — Sat, 29 Nov 2025 20:08:58 GMT

I will send you another message to call the porting team to check the status as I cannot post the number here.

Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

abbykiehlbauch — Sat, 29 Nov 2025 20:32:36 GMT

Are you able to send me the number as well? I am having the same issue.

Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

CS_Agent — Sat, 29 Nov 2025 21:00:10 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

RFanok — Mon, 08 Dec 2025 16:40:51 GMT

How long did it take you to resolve? I have transferred over and I’m having the same issue. How did you know when it was resolved?

Re: Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

James_Zhao — Tue, 09 Dec 2025 00:48:33 GMT

It took me about ~2-3h going back and forth with CS_Agent. I think what resolved the transfer issue for me was disabling Public's E-sim, send the text to virgin, call that number to make sure it went through (this is the number transfer text) and msg support that 'Everything is has gone through on Virgin's side, can you make sure Public's side is good to go.' Once that was sorted, I re-enabled Public's E-sim, tested it and got my friends/family to confirm it was working properly.