topic Re: Refund on SIM card in Get Support

Refund on SIM card

Jackjack88 — Sat, 29 Nov 2025 18:52:23 GMT

Hi, I just joined public mobile. However, I accidentally ordered another physical SIM card when I already have one. I want to get a refund on that. The live chat is not working. Thank you!

Re: Refund on SIM card

Sansan — Sat, 29 Nov 2025 18:57:56 GMT

If the SIM card was used already it cannot be used again. A new one would be needed.

They also do not typically refund.

But to contact support the link is below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund on SIM card

Socrates8567 — Sat, 29 Nov 2025 19:00:49 GMT

To be honest, they won't refund you. They will just give you a credit to your account. Plus you have to go through the hassles of identifying yourself and take hours back and forth with their "chat". In my opinion, it's best to to let it come and sell it to a friend to join and let them use your referral code so you get credited. It's a much easier idea for sure.

Re: Refund on SIM card

Jackjack88 — Sat, 29 Nov 2025 19:19:22 GMT

Yea I asked live chat and they say to contact CS. I will see if they can give me store credot

Re: Refund on SIM card

hairbag1 — Sat, 29 Nov 2025 19:49:19 GMT

@Jackjack88

save the spare sim and see if your friend or fam wants to start saving money with Public Mobile. Give them the spare and your referral code ...they'll get a $10 credit to their new account and you get 1 point for every 30 days that account stays active.

Re: Refund on SIM card

computergeek541 — Sat, 29 Nov 2025 22:41:05 GMT

@Jackjack88 wrote:
Yea I asked live chat and they say to contact CS. I will see if they can give me store credot

I'm confused by the above statement because Public Mobile doesn't have live chat.