topic Why did I get charged double? in Get Support

Why did I get charged double?

michellehchoi — Sat, 29 Nov 2025 02:49:43 GMT

Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus $30 so $55 for one months plan. How do I contact public to give me a refund?

Re: Why did I get charged double?

Sansan — Sat, 29 Nov 2025 02:53:58 GMT

Changing immediately will result in another charge yes. There is no credits or prorated amount.

But usually can try your luck and ask.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why did I get charged double?

softech — Sat, 29 Nov 2025 02:54:54 GMT

@michellehchoi

you should have used "Change on Renewal" option instead of "Change Now".

PM is a prepaid provider and usually do not provide refund. However, CS agent sometimes able to sort this out.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Why did I get charged double?

Socrates8567 — Sat, 29 Nov 2025 02:56:11 GMT

@michellehchoi wrote:
Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus $30 so $55 for one months plan. How do I contact public to give me a refund?

Hello.

You chose to start the plan immediatly forgoing anything you already prepaid for. Therefore it was a choice you made. Not 100% sure they will refund you however they may credit your account instead. If so, say yes to that. They should be flexible to new customers.

Since you can log in to your account, use the chatbot in the bottom right corner to create a ticket.