topic Re: CS Agent in Get Support

CS Agent

JT1948 — Sat, 29 Nov 2025 01:27:01 GMT

Trying to transfer from Telus and getting an error message Invalid Phone Number but it is a valid number, very frustrating.

Re: CS Agent

Handy1 — Sat, 29 Nov 2025 01:31:09 GMT

@JT1948

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS Agent

Socrates8567 — Sat, 29 Nov 2025 01:33:29 GMT

Hello

If you can, just sign up. Get a temp number and make sure it all works as it should. Once it's up and running, then log into your account and you can port over your Telus number with ease. You'll just have to put back your Telus sim card minutes before you port over so you can say yes to the porting request. Then once your sim card goes sos with telus, turn off the phone, put your pm sim card in and reboot. you should be back up and running with your telus number on pm.