topic Re: Invaid Number when attempting to port? in Get Support

Invaid Number when attempting to port?

TrentBarrett — Fri, 28 Nov 2025 21:02:53 GMT

Myself and a family member are attempting to port our numbers from Telus to PM. My family member had no issues doing so from my Telus account, but when I try to do it, I'm told my number is invalid?

I haven't had any issues with this number before, it was on Virgin before Telus even and so was the family member as we got them at the same time. Can anyone assist me?

Re: Invaid Number when attempting to port?

Dunkman — Fri, 28 Nov 2025 21:17:23 GMT

@TrentBarrett

Interesting case. I will try to escalate your post to CSA_PM. They should private message you within next 30 minutes.

Re: Invaid Number when attempting to port?

Sansan — Fri, 28 Nov 2025 21:19:24 GMT

So you have downloaded the Public Mobile app to your own phone, created an account with your own email address and are entering your telus account number and it's not working?

Re: Invaid Number when attempting to port?

CS_Agent — Fri, 28 Nov 2025 22:01:16 GMT

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Invaid Number when attempting to port?

hairbag1 — Fri, 28 Nov 2025 22:00:12 GMT

@TrentBarrett

were the old accounts a "family plan" or separate accounts ? Public Mobile doesn't do family plans so each account is separate and needs it's own sim (or esim) and a different email address for each. You can use the same payment card though.