topic Re: Data renewal in Get Support

Data renewal

Quinnst — Fri, 28 Nov 2025 16:29:18 GMT

Why didn't my data renew when my plan renewed on the 23rd.... the one time I actually use a bunch of data and it doesn't renew and now im 5 days in to a new monthly plan and im lucky if 7g of data will last me till Dec 23rd.. wth 🤦‍♀️

Re: Data renewal

hairbag1 — Fri, 28 Nov 2025 16:35:09 GMT

@Quinnst

Re: Data renewal

TheSterlinger — Fri, 28 Nov 2025 16:36:57 GMT

Data automatically renews with Renewal.

Refresh the page.

Reboot your phone.

Re: Data renewal

Quinnst — Fri, 28 Nov 2025 16:37:43 GMT

I know, it always did except this month it did not renew...

Re: Data renewal

TheSterlinger — Fri, 28 Nov 2025 16:43:49 GMT

To confirm, your account did not renew at all? Or it renewed but no data?

Can you receive incoming calls?

What is your account status? Is it asking for payment?

Re: Data renewal

Quinnst — Fri, 28 Nov 2025 16:50:37 GMT

The account renewed, the only thing that didn't was the data... the one time I actually used more then 5g..

Re: Data renewal

Quinnst — Fri, 28 Nov 2025 16:51:47 GMT

I did and since the day of my renewal of my account im lucky if I used 8g of data.. and it's saying 35g used

Re: Data renewal

hTideGnow — Fri, 28 Nov 2025 16:55:36 GMT

hi @Quinnst for the wrong data amount showing, it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

for you cannot use the data, make sure you turn off Data Limit on you phone, then try Reset Network Settings

Re: Data renewal

Quinnst — Fri, 28 Nov 2025 16:57:25 GMT

Its not.. there looking into it. And they even said 5g of data remaining..