topic Re: Missed transfer window in Get Support

Missed transfer window

Charnup — Fri, 28 Nov 2025 13:52:22 GMT

Hello,

I removed the esim too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (rogers) is still active.

Thank you,

Re: Missed transfer window

softech — Fri, 28 Nov 2025 13:53:56 GMT

@Charnup

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Missed transfer window

BKNS27 — Fri, 28 Nov 2025 13:56:33 GMT

@Charnup

You will need to contact a CS_Agent to retrigger the confirmation text for you but you need to reinstall the Rogers eSIM back on your phone to receive the text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437