topic Porting issue in Get Support

Porting issue

AlexYYY — Fri, 28 Nov 2025 05:45:12 GMT

Im porting from Rogers. It seems successful since Rogers account shows "cancelled" and Rogers sim card is not working any more. However after inserting pm sim card and rebooting, my phone shows no service. Cant make phone calls or send text msg. Is this a porting issue or set up issue.

Thanks

Re: Porting issue

slusagm — Fri, 28 Nov 2025 01:58:10 GMT

as Rogers sim is not working, the port was done

your problem is the sim card was not properly provisioned, you need to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue

hTideGnow — Fri, 28 Nov 2025 01:58:11 GMT

hi @AlexYYY

It is not the porting, but the account/sim setup. Ask PM support to help to refresh the account.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting issue

AlexYYY — Fri, 28 Nov 2025 02:04:50 GMT

Thanks. Just sent the msg.

Re: Porting issue

AlexYYY — Fri, 28 Nov 2025 02:05:23 GMT

Somehow im able to log in though