topic Re: Missing text messages and two factor authentication texts in Get Support

Missing text messages and two factor authentication texts

Miyak — Fri, 28 Nov 2025 01:07:12 GMT

I didn't have this issue before, but for a few months now I have stopped receiving the two factor authentication texts from a number of places.

This includes my banking institutions, insurance provider and more. I'm not able to login to many of these online pages unless I select the call option (if they have one)

I've made no changes to my number or sim card in years

What do I do?

Re: Missing text messages and two factor authentication texts

hairbag1 — Fri, 28 Nov 2025 01:18:11 GMT

@Miyak

could be you've accidentally blocked messages from those sites.

Re: Missing text messages and two factor authentication texts

TheSterlinger — Fri, 28 Nov 2025 01:33:59 GMT

You could also try clearing the messages app.

Settings>apps>storage= clear cache.

Reboot.

Or network reset if that doesn't work.

Reset network settings:

This will reset your network-related configurations, including Wi-Fi passwords, cellular settings, and VPN settings.

Go to Settings > General > Transfer & Reset > Reset > Reset Network Settings.

Android

Settings > General > Reset > Reset Network Settings.

Re: Missing text messages and two factor authentication texts

slusagm — Fri, 28 Nov 2025 01:40:21 GMT

if you are on Android, and if you are not using Google Message yet, try install Google Message. But, if you are using iPhone, try Reset network settings

Re: Missing text messages and two factor authentication texts

CS_Agent — Fri, 28 Nov 2025 14:59:08 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.