topic Re: I cannot get verification since yesterday. It was working before that in Get Support

I cannot get verification since yesterday. It was working before that

HS666 — Fri, 28 Nov 2025 01:15:06 GMT

I cannot even login Public mobile with verification code to my phone. I have to ask for verification code sent to my email

Re: I cannot get verification since yesterday. It was working before that

hairbag1 — Thu, 27 Nov 2025 17:12:06 GMT

@HS666

can;t access your account so use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot get verification since yesterday. It was working before that

slusagm — Thu, 27 Nov 2025 17:13:35 GMT

but you can login with the code sent to email?

if you are getting the code via email, after login , go to Profile-> Manage EverSafe ID and check if the phone number is correct. Update if needed. But if you cannot get the code via sms and email, ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I cannot get verification since yesterday. It was working before that

HS666 — Thu, 27 Nov 2025 17:57:21 GMT

Thanks.