topic No verification code coming any more in Get Support

No verification code coming any more

Ying15 — Thu, 27 Nov 2025 14:19:35 GMT

Hi,

I could not get verification code in my phone now. Need it for my work, please help!

Thanks.

Ying

slusagm — Thu, 27 Nov 2025 14:21:00 GMT

it works before?

try this, click Didn't receive code or resend code and choose Send email and see if you get the code that way

if still not, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Ying15 — Thu, 27 Nov 2025 14:38:44 GMT

It worked yesterday. But the renewal starts today, then I got trouble in taking verification code.

Dunkman — Thu, 27 Nov 2025 15:23:46 GMT

Which verification code ? The verification code to get into your Public mobile account?

Since your plan renewed today, any issues with renewal? Did the payment go through? Is talk and data working? other texts working?

Ying15 — Thu, 27 Nov 2025 18:13:15 GMT

I just paid it. It works now. Thanks.