topic Cancel Subscription in Get Support

Cancel Subscription

JoeDirt1 — Thu, 27 Nov 2025 01:16:13 GMT

Hello. i am unable to access my self serve portal.

I want to cancel my phone plan.

Thanks.

Re: Cancel Subscription

softech — Thu, 27 Nov 2025 01:19:42 GMT

usually you will have to message support yourself to sort out the login issue.:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel Subscription

Socrates8567 — Thu, 27 Nov 2025 01:26:21 GMT

@JoeDirt1 wrote:
Hello. i am unable to access my self serve portal.
I want to cancel my phone plan.
Thanks.

Hello.

Another way to cancel your account is to port out your number to another service provider if you want to keep your number. Just know there is no refunds for time not used as this is prepaid service.

Re: Cancel Subscription

JoeDirt1 — Thu, 27 Nov 2025 01:27:42 GMT

Thank you.

Re: Cancel Subscription

cat131 — Thu, 27 Nov 2025 15:26:50 GMT

Hello JoeDirt1

I sent you a private message. You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage