topic Re: phone in Get Support

phone

mikenancy — Wed, 26 Nov 2025 22:54:48 GMT

can you tell me why my phone is not turned on yet.

Re: phone

hTideGnow — Wed, 26 Nov 2025 23:09:59 GMT

hi @mikenancy

your phone or your service?

if it is a device issue, the community cannot help as you need something to check the phone for you

provide us more info

Re: phone

mikenancy — Thu, 27 Nov 2025 00:03:15 GMT

we signed up with Public Mobile a week ago, and we still do not have any phone service. The service is still on my old phone. It has not been switched over to Public Mobile.

Re: phone

Sansan — Thu, 27 Nov 2025 01:03:10 GMT

Did you reply to the sms from your previous provider to confirm the port?

You disabled the previous sim and enabled the Public Mobile sim?

If still not working, you can check with agents to confirm status.

You can message them below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437