topic Re: Subscription in Get Support

Subscription

LisaMarlene — Thu, 27 Nov 2025 06:38:19 GMT

We are a new subscriber to Public Mobile, and have switched everything over. Waiting for the SIM information to transfer to the eSIM. Wondering if we will get notification when the transfer is complete.

Re: Subscription

hTideGnow — Wed, 26 Nov 2025 23:08:56 GMT

hi @LisaMarlene

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound calls?

PM porting support team can provide you an update. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

Lisa_Dawn — Thu, 04 Dec 2025 17:11:55 GMT

All questions and issues were responded to and addressed. Public Mobile has a great Community and Customer Support group. Thank you for all you help.