topic Re: Pin in Get Support

AliMcC — Wed, 26 Nov 2025 20:16:06 GMT

I'm a new customer since the weekend. I had a complicated set up. I did not receive a PIN number and I never left the phone for 8 hours.

edited by computergeek541: changed category label (discussion isn't related to Community)

Re: Pin

slusagm — Wed, 26 Nov 2025 17:33:21 GMT

do you meant the account PIN number or voicemail PIN?

for account PIN, update it here
https://myaccount.publicmobile.ca/en/account/reset/pin

for voicemail PIN, login My Account and go through the voicemail setup process there

Re: Pin

NDesai — Wed, 26 Nov 2025 18:04:06 GMT

@AliMcC Please clarify what PIN you didn't get? If it is related to porting in your number and receiving authentication code, please reach out to PM CS_agent to inquire about your number porting.