topic Re: Toll Free Number Call No Longer Working in Get Support

Toll Free Number Call No Longer Working

AndreLaprise — Tue, 25 Nov 2025 19:48:19 GMT

I tried making some calls to toll free numbers (1-888 or 1-800 numbers) and i always get a immediate error saying your call can not be completed. I can make calls to regular numbers, my texting and data still work. I tried restarting my phone multiple times, but still having the issue. Any idea how to fix this issue?

Re: Toll Free Number Call No Longer Working

Dunkman — Tue, 25 Nov 2025 19:59:36 GMT

@AndreLaprise

Known complaint recently. Usually from customers who recently traveled outside Canada and returned and having issues with 1-800 number. PM is working an a fix, but may take several weeks to fix.

You will need to contact customer service agent. Click on the chat icon on the right lower corner of website and follow prompts to submit ticket.

Re: Toll Free Number Call No Longer Working

jessejericho — Wed, 26 Nov 2025 17:04:12 GMT

Same thing is happening to me, tried several 800, 877 numbers, all say some variation of "can't be completed". I haven't traveled anywhere recently.

Re: Toll Free Number Call No Longer Working

slusagm — Wed, 26 Nov 2025 17:19:27 GMT

you will need to ask PM to refresh your account

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage