topic Re: Applying promo code to existing subscription in Get Support

Applying promo code to existing subscription

StevenD362546 — Mon, 24 Nov 2025 23:53:20 GMT

Hi,

I received a text message from PM offering me bonus monthly data indefinitely for as long as I keep my current subscription. However the link in the text message just goes to my account home page. I don't want to change my current subscription because the message said not to. Where do I go to enter the promo code that was in the text message?

Re: Applying promo code to existing subscription

Sansan — Tue, 25 Nov 2025 00:10:14 GMT

If it doesn't allow you to add a promo yourself you can ask an agent. Click the link below to do so.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Applying promo code to existing subscription

StevenD362546 — Wed, 26 Nov 2025 15:03:40 GMT

Thank you for your help. It took some back and forth with the agents but we finally realized that the promo could not be applied via the phone app -- it had to be done on the website.