topic Re: Sim card stolen in Get Support

Sim card stolen

Anthonysmomm — Sat, 22 Nov 2025 23:11:06 GMT

Need to suspend but code to verify myself is going to a phone they put my SIM in

Dunkman — Sat, 22 Nov 2025 16:21:18 GMT

Edit: my initial post got rejected 🙂

You should be able to get 2FA email code instead. Click on the "Didn't receive code" link and then you should be offered 2FA email code

Anthonysmomm — Wed, 26 Nov 2025 12:57:57 GMT

unfortunately it doesnt give that option

softech — Wed, 26 Nov 2025 13:00:44 GMT

In this case, you will have to message PM CS agent for help here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Anthonysmomm — Wed, 26 Nov 2025 13:13:01 GMT

Thanks

Ive done so and received replies

Heres to hoping it works out!

CSA_PM — Wed, 26 Nov 2025 13:15:07 GMT

Thank you for the escalation! The customer is in contact with an agent.