Ihelp

Joey38 — Wed, 26 Nov 2025 04:45:26 GMT

Help activating sim card

Re: Ihelp

hTideGnow — Tue, 25 Nov 2025 20:01:38 GMT

hi @Joey38 we want to help, but you have to tell us more

is that a new activation? or you just replacing sim card on an existing account?

Re: Ihelp

BKNS27 — Tue, 25 Nov 2025 22:08:54 GMT

@Joey38

If you are activating a new SIM. You need to download the PM app on the phone you are going to use. This makes it easier to activate but not required.

Here are the steps:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

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