Account

BeverleyKennedy — Tue, 25 Nov 2025 21:08:05 GMT

Primary deceased, secondary # to continue service same account # for AutoPay.

Re: Account

hTideGnow — Tue, 25 Nov 2025 21:10:07 GMT

PM system is one account for one phone number. If you have two numbers with PM, you must have two different account with different account numbers and different login.

you should sort out the account and login with PM support agent and cancel one account if not needed

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account

BeverleyKennedy — Tue, 25 Nov 2025 21:20:01 GMT

What are the highlighted errors?

Re: Account

Dunkman — Tue, 25 Nov 2025 21:36:53 GMT

@BeverleyKennedy

Is your topic solved?

If not, more details of your situation may be helpful. Community members are customers like yourself offering troubleshooting advice. We have no access to your account.

topic Re: Account in Get Support

Account

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Re: Account