Recent update issue

Skylark — Tue, 25 Nov 2025 19:43:57 GMT

Public Mobile, please resolve the issue with this recent update. The call display no longer works on the 5G Network. When I switch to the 3G network it resolves the issue.

Re: Recent update issue

hTideGnow — Tue, 25 Nov 2025 19:48:39 GMT

hi @Skylark

I don't have that issue myself. But try Reset network settings on your phone

if same, ask PM to help to refresh the account on the system.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Recent update issue in Get Support

Recent update issue

Re: Recent update issue